Refund Policy

Updated on: 20 February 2018.
Effective Date: 20 February 2018.

At Fairface we strive to create quality software that you enjoy using for your business. You have a number of choices and we appreciate you giving us your business. Thank You. We have created this policy that details what we will do should we fail to meet your expectations.
Fairface doesn't force you into an annual subscription as a condition to use our services. In exchange for you signing up for an annual up-front commitment, we offer you a significant first year discount over the already-low yearly subscription cost. If at any time during your first 30 days using our service you are dissatisfied, please contact us. We will do our best to address your issue, provide a work around or give a timeline for a solution that will meet your needs. If you are not satisfied, we will gladly offer you a FULL REFUND for your purchase, and downgrade your account to the free plan.
We want you to be happy with our service throughout your entire contract, not only the first 30 days. So we go beyond that. If at any time during your contract we remove, break or discontinue functionality that was available at the time you signed up for your contract, we ask you to notify us immediately. If we fail to address it on a timely manner to your entire satisfaction, we will offer you a PRO-RATED REFUND for the reminder of your contract.
For questions, please e-mail webpayments@fairface.com.

Exception to our Refund Policy

Please note that we will not entertain a request for refund (FULL or PRO-RATED) when we have suspended or terminated your access to Fairface Services due to a violation of our Terms of Service.